Returns

Update: Our stores will be open on Sunday 28/04/2024 from 11:00 to 20:00.

Free shipping for orders over 49€

Fast &secure online payments

Free gift wrap

Order Cancellation

The customer have the right to cancel the order in the following cases:

Before completing your order, during the electronic process you can go back and delete the quantities of products from the shopping cart.
If you have already place your online order but it has not been sent yet, you can cancel it by calling 2106300228 in time or by sending an email to [email protected]. In case your order has been paid by credit / debit card, bank deposit / transfer or PayPal, we make a direct credit (refund) of its value, including shipping costs on the way the payment was made.
In case your order has been sent but you have not received it yet, you should contact us immediately to have the shipment revoked and returned to us. The cancellation of the order and the refund, in case of payment by credit card, PayPal or bank deposit is done once the order has been returned to us in perfect condition. In this case the shipping and return costs are non-refundable.
In case you have received your order you have the right to withdraw and you can contact us within 14 calendar days at 2106300228 or by sending an email to [email protected] to return your order. In this case the terms of withdrawal apply where analyzed below in the paragraph "Right of Withdrawal". The cancellation of the order and the refund, in case of payment by cash on delivery, credit card, PayPal or by bank deposit is done once the order has been returned to us in perfect condition. Shipping, cash on delivery and return costs are non-refundable.
In case you have received your order and 14 calendar days have passed since the placement of your order, it is not possible to return it.

Our company reserves the right to cancel the order in the following cases:

Due to stock depletion in product / products of your order.
Due to incorrect shipping information or inability to contact to confirm your order.
Due to the inability to confirm payment of your order.
Due to inability to ship / deliver to areas not served by courier / transport companies.

Product Returns or Replacement

For your best service and to avoid inconvenience, we recommend that during the delivery of your order and before signing, thoroughly check the package for visible signs of damage, tears, bumps, etc. In this case, contact the customer service center directly at 2106300228.

If you wish to change a product or want to return any defective products, for your best service follow the instructions below:

Returns or Replacement of products are accepted:

In all the cases in which with proven fault of www.comfuzio.gr wrong products of poor and defective quality were sold (error in receiving the order, in the pricing, in the shipment, damaged during the transport
In all cases in which there was a problem / actual defect in the product (operation or quality).
If the product is covered by a factory warranty, we can inform you where and how the product is repaired / replaced.

Returns or Replacement of products are not accepted:

In any case, returns and changes are not accepted if the defect results from misuse of the consumer, violation of the instructions for use of the product or use of the product other than that specified by the manufacturer.
It is not possible to return / change / replace products with opened or damaged packaging, products with visible signs of use, food, hygiene products (protection masks, etc.)
It is not possible to return / change seasonal items after the end of their sale period such as Easter Items ( Candles), Halloween Items. (Uniforms and Accessories), Summer Items (Inflatables, Masks).
It is not possible to return products donated by promotional activities such as competition prizes.

For all the above cases, the maximum return period for replacement may not be extended beyond fourteen (14) calendar days from the date of receipt / purchase. In addition, in all cases the product to be replaced must be accompanied by the original proof of purchase, be in the condition received by the customer, completely intact and without damage and their packaging must be the one that normally accompanies the product and is in excellent condition, along with all documents and items that came with the product (instructions, chargers, batteries, cables, pawns, cards, etc.). Prior to any return, it is recommended to consult with "CHIOS TOYS SOLE SHAREHOLDER LTD." on the phone 2106300228.

Right of Withdrawal

As a consumer you have the right to return the products of your order within 14 calendar days * of its completion without justifying your decision by following the procedure below:

Contact no later than 14 calendar days from the purchase by phone 2106300228 or by email at [email protected]
The product must be in its original condition (packaging, instructions and any accessories), without the packaging being opened and used. In case it is proved that the product has been used, the consumer is obliged to pay to the trader the lost value of the product due to the use, partial or total.
The product must be accompanied by all the necessary legal documents proving the transaction (proof of purchase or sales invoice).
The return of the order can be done either by returning the products to one of our physical stores, or by sending them to a courier company of your choice, where you will be charged the return cost.
Upon completion of the return you can request a refund of the value of the products with the payment method you paid for your order. Shipping and cash on delivery costs are non-refundable.

* The 14 days start from the moment the consumer acquires physical power of the products or completes a contract for the purchase of services. The withdrawal period is 14 calendar days in all Member States of the European Union.

Return / Replace Non-Defective Products:

Return the products of your order to one of our physical stores if possible. Proof of transaction or change card is required.
Return of the products of your order with a courier company. In this case, follow the instructions below:

Caution! Pack the product in a box so that it is protected during shipment.
Include in the package the original purchase receipt / sales invoice and a document stating whether you want to receive a corresponding product or another of equal or greater value. All this, of course, after the product is judged capable of change after inspection.
Send the parcel, through a courier company of your choice in view of the Returns Department at our headquarters "CHIOS TOYS SOLE SHAREHOLDER LTD." - "COMFUZIO", ANDREA PAPANDREOU 35, MAROUSI, ZIP CODE: 15122, PHONE: 2106300228. Please note that the return and shipping costs are on the customer.

Our company does not bear any responsibility if the product is damaged during transport due to mismanagement or poor packaging and reserves the right to refuse its return.

Return / Replace Defective Products:

Return the products of your order to one of our physical stores if possible. Proof of transaction or change card is required.
Return of defective products of your order with the courier company ELTA Courier. In this case, follow the instructions below:

Caution! Pack the product in a box so that it is protected during shipment.
Include in the package the original purchase receipt / sales invoice and a document stating whether you want to receive the corresponding product if it is immediately available or refund the value of the products with the payment method you made your order. All this, of course, after the product is deemed capable of being returned and provided contact with the customer service department.
Send the parcel, through the courier company ELTA Courier to the Returns Department at our headquarters "CHIOS TOYS SOLE SHAREHOLDER LTD." - "COMFUZIO", ANDREA PAPANDREOU 35, MAROUSI, ZIP CODE: 15122, PHONE: 2106300228. Please note that the return and shipping costs are payed by our company, only if the product proves to be defective.
We would like to point out that in case the product does not meet the terms / conditions as a "defective product", it will be returned back to the sender and he will charged the return and shipping costs. This cost is € 6.00. (Return cost 3 € / Shipping cost 3 €)